At Lyons Beverage Depot, we strive to ensure every purchase meets your expectations. Whether you’re picking up a fine wine, craft beer, or premium spirit from one of our nine Chicago stores, we’re committed to your satisfaction. If something isn’t right with your order, our detailed return and refund policy outlines how we can assist you. As we currently offer only in-store pickup, all returns must be processed in person at the store where your order was collected, in compliance with Illinois liquor regulations.
Return Eligibility:
We accept returns under the following conditions:
01. Defective or Spoiled Products:
If your purchase is defective, spoiled, or otherwise unconsumable (e.g., corked wine, damaged seals, or compromised packaging), we’ll gladly accept a return within 7 days of pickup. Examples include wine affected by cork taint, beer that’s gone bad due to manufacturing issues, or spirits with a broken seal from production.
02. Incorrect Orders:
If you received the wrong item due to an error on our part, we’ll correct it promptly, either by replacing the item or issuing a refund, provided the issue is reported within 7 days of pickup.
03. Unopened Products:
At our discretion, unopened products in their original, undamaged condition with all tags and packaging intact may be eligible for store credit only. This applies on a case-by-case basis and is not guaranteed.
04, Non-Returnable Items:
Per Illinois liquor laws, we cannot accept returns for opened products (except for defects) or non-defective items you no longer want. Additionally, special-order items, limited releases, or personalized products are non-returnable unless defective.
Return Process
01. Visit the Store:
Return your item to the Lyons Beverage Depot location where you picked up your order within 7 days of pickup. Bring the product, any original packaging, and your receipt or order confirmation email.
02. Verification
Our staff will inspect the item to confirm it meets our return criteria (e.g., defective condition or incorrect order). For defective products, we may request details about the issue to ensure proper handling.
03. Resolution:
For defective or incorrect items, you may choose a refund to your original payment method or an exchange for the same item, subject to availability; if the item is out of stock, we’ll offer a refund or store credit based on your preference. Unopened products, if approved for return at our discretion, are eligible for store credit usable at any of our nine Chicago locations. Refunds to your original payment method typically process within 3-5 business days, depending on your bank or card issuer, while store credits are issued immediately upon approval.
04. ID Requirement:
As with pickups, you must present a valid government-issued ID confirming you are 21 or older to process a return, per Illinois law.
Need help?
Contact us at {email} for questions related to refunds and returns.